DAMAGED OR WRONG ITEMS
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
1. How to Report an Issue
Email us at:
Please include:
- Order number
- Description of the issue
- Clear photos or videos of the item
- Photos of the packaging
- Photo of the shipping label
2. Review Process
Once we receive your information, we will review the case.
If approved, we may offer:
- Replacement
- Refund
- Store credit
- Partial refund
- Other reasonable solution
3. Important Notes
Do not dispose of the product or packaging until the issue is resolved. We may need additional photos or information to complete the claim.
Claims reported after 7 days may be denied if we cannot verify that the issue occurred during shipping or fulfillment.