退款政策
We want you to be satisfied with your purchase from Wosadous. Please read this Return Policy carefully before placing an order.
1. Return Window
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused
- Unopened, where applicable
- In its original packaging
- In the same condition as received
- Accompanied by proof of purchase
2. Non-Returnable Items
For hygiene, safety, and personal care reasons, the following items may not be eligible for return:
- Opened or used beauty products
- Opened or used cosmetic tools
- Items that come into contact with skin, eyes, lips, hair, or body
- Personal care accessories that have been used or removed from sealed packaging
- Clearance, final sale, or promotional items marked as non-returnable
- Gift cards
- Items damaged due to misuse, improper care, or normal wear
If you are unsure whether your item qualifies, contact us before sending it back.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item, packaging, and shipping label
We will review your request and provide a suitable solution, which may include replacement, refund, store credit, or another resolution at our discretion.
4. Return Authorization Required
Do not send items back without contacting us first.
To start a return request, email us at:
If your return is approved, we will provide instructions for returning the item.
Items returned without authorization may not be accepted.
5. Return Shipping Costs
Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
Original shipping fees, if any, are non-refundable unless required by law or unless the return is due to our mistake.
We recommend using a trackable shipping method. We are not responsible for returned items lost in transit.
6. Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, credit card provider, or payment service.
7. Exchanges
We may offer exchanges for eligible items depending on stock availability. If the item you want is unavailable, we may offer a refund or store credit.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Orders cannot be canceled once they have been processed, packed, or shipped.
9. Contact Us
For return questions, contact us at:
Email: www.wosadous@gmail.com
Phone: +1 (636)-751-2185
Address: 3046 Redwood Drive, Marina, CA 93933, United States